Refund policy
Returns & Refunds Policy
Last updated: July 2026
At MG Accessories Hub, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging where possible.
- Include all accessories and components supplied with the product.
Proof of purchase may be required.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Personal care items that have been used.
- Products damaged due to misuse or improper installation.
- Gift cards (if applicable).
Return Process
To request a return, please contact us via our Contact page
Please include:
- Your order number
- Your name
- The reason for the return
- Photos (if the item is damaged or incorrect)
We will provide return instructions once your request has been reviewed.
Please do not return items without contacting us first.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may take additional time to process the refund.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Where possible, please include photographs of the item and packaging so we can resolve the issue quickly.
If the issue is confirmed, we will arrange a replacement or refund at no additional cost.
Return Shipping Costs
If the return is due to:
- A damaged item
- An incorrect item
- A faulty product
We will cover the return shipping costs where appropriate.
If you are returning an item because you have changed your mind, you may be responsible for the return shipping costs unless otherwise required by law.
Exchanges
We currently do not offer direct exchanges.
If you require a different product, please return the original item (if eligible) and place a new order.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Orders that have already been processed or dispatched may not be eligible for cancellation.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our contact page